Technical Support Specialist

Location: Sunrise, FL (In-office required)
Reports to: CEO and CTO

Campaign Nucleus is seeking a Technical Support Specialist to join our growing team. This role is perfect for someone who enjoys solving technical puzzles, working behind the scenes, and occasionally stepping into client-facing situations to explain complex issues in simple terms.

You’ll be the go-to person for technical troubleshooting that doesn’t require developer intervention—handling everything from DNS issues to email delivery problems. You’ll also support internal teams by providing technical insights and database-level support when needed.

Responsibilities:

• Triage and resolve technical support issues that go beyond standard customer service.
• Investigate and troubleshoot issues related to DNS, email delivery, and platform performance.
• Perform basic database queries and updates as needed.
• Join client calls to explain technical issues or solutions when required.
• Collaborate with developers and product teams to escalate and resolve complex issues.
• Document technical issues and solutions to build internal knowledge resources.

Required Qualifications:

• 2-4 years of experience in a technical support or IT role.
• Strong understanding of web technologies, DNS, and email systems.
• Experience with databases and ability to write basic queries.
• Excellent problem-solving skills and attention to detail.
• Comfortable communicating technical concepts to non-technical audiences.

Preferred Qualifications:

• Experience in a SaaS or tech platform environment.
• Familiarity with campaign tech, digital tools, or political technology.
• Ability to work independently and manage multiple technical issues simultaneously.