Job Title: Onboarding Coordinator

Location: Sunrise, FL

Department: Client Services

Reports to: Onboarding Lead

Job Overview

We are seeking a customer-focused Client Onboarding Coordinator to guide new customers through a seamless and engaging onboarding experience. In this role, you'll be the primary point of contact for new clients post-sale, helping them implement our SaaS platform effectively, realize value quickly, and build confidence in using our product. Your success directly impacts customer satisfaction, adoption rates, retention, and overall business growth.

This is an excellent opportunity for someone who loves working directly with customers, has a knack for explaining complex features simply, and thrives in a collaborative, fast-paced SaaS environment.

About Campaign Nucleus

Campaign Nucleus is a SaaS platform built to support political campaigns, advocacy organizations, and mission-driven teams. We provide powerful tools that help organizations communicate, organize, and scale their impact. Our products are used in fast-paced, high-stakes environments where reliability, performance, and usability truly matter.

We’re a collaborative, growing team that values ownership, clarity, and thoughtful execution.

Key Responsibilities

• Own the end-to-end onboarding process for new customers, from initial welcome through to successful go-live and first value realization
• Conduct personalized onboarding calls, product demos, walkthroughs, and training sessions (via Zoom) tailored to each customer's goals, use cases, and team size
• Develop and execute customized onboarding plans, including setup guidance, best-practice recommendations, data migration support, and integration assistance
• Proactively identify and remove roadblocks — technical issues, knowledge gaps, or process challenges — to accelerate time-to-value
• Educate customers on key features, workflows, and optimization strategies to drive high feature adoption and ROI
• Monitor onboarding progress using CRM tools and product analytics; track milestones, completion rates, and health metrics
• Perform regular check-ins and follow-ups to ensure sustained momentum after initial kickoff
• Collect and document customer feedback, pain points, and success stories; relay insights to Product, Engineering, Marketing, and Client Services teams to inform improvements
• Collaborate closely with Sales, Support, and Client Services teams to ensure smooth handoffs and consistent customer experience
• Contribute to the creation and continuous improvement of onboarding resources and resource library (playbooks, templates, checklists, knowledge base articles, video tutorials)

Requirements

• 2+ years of experience in customer-facing roles such as Customer Success, Customer Onboarding, Implementation Specialist, Technical Account Management, or SaaS Support
• Excellent communication and presentation skills; ability to explain technical concepts clearly to non-technical users
• Empathetic, proactive, and highly organized with strong project management abilities (comfortable juggling multiple customer onboardings simultaneously)
• Customer-obsessed mindset with a passion for driving adoption and reducing churn
• Experience using tools like Zoom, Google Workspace/Microsoft 365, CRM platforms (HubSpot, Salesforce, etc.), and basic product analytics tools
• Bachelor's degree or equivalent practical experience preferred

Preferred Qualifications

• Experience with political campaigns or non-profits
• Proven track record working with SaaS products — strong understanding of subscription-based software and customer lifecycle
• Familiarity with no-code/low-code tools, APIs, or integrations
• Experience or interest with political organizations or non-profit organizations

What We Offer

• Competitive salary based on experience
• Fully remote work environment
• Opportunity to work on products that make real-world impact
• Collaborative, supportive team culture
• Room for growth and increased responsibility as the platform scales