Customer Support Coordinator

Location: Sunrise, FL (In-office required)
Reports to: CEO

Campaign Nucleus, a leading SaaS platform for campaigns and organizations, is growing our support infrastructure and seeking a Customer Support Coordinator to join our team. This role is ideal for someone who thrives in a structured environment and enjoys solving day-to-day client issues efficiently. You will be responsible for managing incoming support requests from small clients, ensuring timely resolution of routine issues, and maintaining a high standard of service.

This is a backend support role focused on operational excellence rather than direct client engagement. You’ll work closely with the Client Services team to ensure they can focus on strategic growth while you maintain the health of our existing client base.

Responsibilities:

• Monitor and manage incoming support requests via email and internal tools (e.g., Mira board).
• Triage and resolve routine client issues such as password resets, access problems, and basic platform navigation.
• Maintain accurate records of support interactions and resolutions.
• Escalate complex issues to the appropriate internal teams.
• Collaborate with the Client Services team to ensure seamless client experiences.
• Identify recurring issues and suggest improvements to support processes.

Required Qualifications:

• 1-3 years of experience in a support or administrative role.
• Strong organizational skills and attention to detail.
• Ability to manage a high volume of small tasks efficiently.
• Comfortable working independently in a fast-paced environment.

Preferred Qualifications:

• Familiarity with SaaS platforms or digital tools.
• Experience using ticketing systems or project management tools.
• Background in political, digital, or marketing environments is a plus.